Dome · FAQ
Frequently asked questions.
Last updated —
One lamp, 27 variations. Fifteen questions that come up most often. Anything not here goes to contact@unickdesign.com.
01
What's in the box?
One lamp — glass cloche, wooden base, 3 m textile cord with E27 socket, and a numbered certificate. The bulb is not included. Acid-free, packed in a double-walled box with moulded paper-pulp inserts. No plastic, no styrofoam.
02
Which bulb fits?
Standard E27 socket. Maximum 40 W LED, warm white (2700 K) recommended for the right glow. The bulb is not included — yours to choose. Halogen or higher wattages are not allowed: the glass overheats.
03
How long does production take?
5 to 10 working days from confirmed payment; we then ship within 1 working day. Made to order — there is no stock. The first pieces in an edition ship faster; later pieces can take longer due to batch planning at the atelier.
04
How is it shipped?
From Belgium: Bpost within Belgium, PostNL to the Netherlands and Luxembourg. Tracked and insured, with a tracking link by email. Shipping is free. We currently deliver only to Belgium, the Netherlands and Luxembourg; we do not ship to Germany.
05
Which payment methods?
Bancontact, iDEAL (including 3 instalments via in3), Apple Pay, Google Pay, PayPal, Visa, Mastercard and Amex — via Mollie and Shopify Payments. We never see your full card details; payment runs directly through the secure checkout.
06
Is every lamp unique?
Each piece is hand-numbered in an edition of 60 per variation. The glass cloche comes from serial production, so it is consistent — the variation lives in the solid wood: grain and tone differ from piece to piece, oiled in our own atelier. No two lamps are identical, not because of the glass but because of the wood and the number you receive.
07
Can I return?
Yes. You have 30 days from the day of delivery to withdraw from the purchase — voluntarily extended from the legal minimum of 14 days. You may unpack the lamp and briefly test it; if it loses value through use beyond what is needed to assess it, we deduct a proportionate amount. Please return it in the original packaging where possible. Returns from Belgium and the Netherlands are free: we send you a prepaid return label. From Luxembourg the return label costs €15, which we deduct from your refund. Full procedure in the return policy.
08
What if the lamp arrives damaged?
Not your problem. Take photos of the outer box (before opening it) and of the damage, and email us as soon as possible, ideally within 48 hours — your statutory rights still apply after that. We send a replacement right away and arrange the return free of charge.
09
What warranty?
A legal guarantee of at least 2 years from delivery on any lack of conformity — longer where the law of your country provides — under art. 1649bis–1649undecies of the former Belgian Civil Code. If you choose repair, the guarantee runs 12 months longer. Damage caused by misuse (drops, scratches, water, outdoor use) is not covered. Glass remains replaceable at cost (≈€85) for as long as the edition is in production.
10
Who makes the lamp?
Unick Design, a studio in Ghent. The solid wood is milled and oiled in our own atelier and the lamp is assembled in Belgium; the glass cloche comes from European serial production and the textile cord from a workshop in Brussels. No agent, no importer, no middleman. Every lamp ships with a numbered certificate.
11
How many pieces are made?
Three lamps × three woods × three cords = 27 variations. Each variation is its own edition of 60, hand-numbered 1 to 60 within that variation. Your number is on the certificate. Then the edition closes for good — no reprint, no reissue.
12
Can I reserve a specific number?
No, not in advance. Numbering follows the production order. One exception: with early orders we sometimes ask if you'd prefer one of the first 10. Email us if that matters to you.
13
Can I get a different socket or plug?
No. DOME has a standard E27 socket and is made for the mains in Belgium, the Netherlands and Luxembourg, the countries we deliver to. We do not offer adapted sockets, other plugs or adapters.
14
Do you deliver to other countries?
Not yet. For now we deliver only to Belgium, the Netherlands and Luxembourg. We do not ship to Germany or any other country for the time being. If you live elsewhere, you can still order for delivery to an address in one of these three countries.
15
How do I contact you?
By email or through the chat on this site. We read every message ourselves: by email we reply within 1–3 working days, in the chat usually sooner. No chatbot, no ticket system, no phone menu.
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